FAQs

Feedback from our customers and visitors is incredibly important to us. We like to be able to praise our team when they do something well, and vital we can quickly put right something that may have gone wrong.

Our marina teams are friendly and approachable and should be able to resolve most issues quickly.

If you'd like to pass comments, or the marina cannot resolve your query, then please share your comments via our online form. Please do give us your feedback as it helps us keep on improving your waterside experience.

We will acknowledge your email, and in most instances, where a response is required, we will reply within 7 working days. 

At Aquavista we believe in flexibility. That's why offer not only a range of different mooring options but a number of contract options also.

You can take your residential or leisure mooring with an annual contract that you pay in one go, or across 12 monthly direct debit instalments (taken on the 1st of every month they are due).

Or, as a leisure customer you can take a three or six-month mooring contract which you pay in one single payment. 

If you are choosing to make your contract payment in one single transaction, this must be made at least seven days before the start date of the contract. There are a number of different payment options are available to you, including BACS, debit and credit card and an online payment portal. 

If you have any queries regarding payment or how we charge for our moorings, please get in touch.

The short answer is yes. But if the new owner wishes to keep the boat at the Waterside & Marina it is moored at, a commission is applied. This is called a sale on berth fee which is a percentage + VAT of the overall sale price of the vessel. 

This fee is applicable as a mooring location adds value to a boat and the ability to transfer this mooring can see purchasers bypass waiting lists for moorings. 

A lot of people prefer to sell their boats through Aquavista, should your location allow, as it is hassle-free.

Also, remember you still have to terminate your mooring contract and give the relevant amount of notice. Log in to your Aquavista account to check your termination period.

Yes. You would still have to pay for your residential mooring. Also bear in mind when we have successfully sold your boat you are still required to terminate your mooring with Aquavista and give the correct amount of notice, which in this case is three months.

If you still want to actively use your boat while we sell it, you will need to continue to pay for your moorings.

But if you want to place your boat on our sales jetty there would be no charge, but remember you won't have the flexibility to use it. Moorings will still need to be terminated appropriately, with the correct notice given as per your contract.

Our floating homes may be purchased as a residential option or as a holiday home for the personal use of the owner. They are not for renting out.

Yes, but please respect the marina’s local rules relating to pets and having them with you when living aboard your floating home.

No, the planning permission excludes sub-letting.

There is an annual service charge which may vary between waterside locations. It will form part of your agreement and covers the cost of your services, including such items as sewage, water, upkeep of communal grounds and road maintenance. For details on current service charges, please contact us. 

You will need planning permission to do so. If you have this in place, we can supply a floating home by special negotiation.

You will receive a written agreement at least 28 days before completion. You will also receive a sale and purchase agreement that includes your floating home specification, a floating home mooring licence agreement, a copy of the marina rules and details of guarantees and warranties that are applicable.

Your floating home is a valuable asset. Although you do not own the land upon which it is situated, you still have the right to bequeath it. The law treats a floating home as a chattel—rather like a car or a boat— so it is important that the wording of your will embraces this fact.