Brinklow 25 4 22 Aquavista 00128
Brinklow 25 4 22 Aquavista 00390
22 3 21 Sawley Waterside Marina 0965

Waterside Crew at White Bear Waterside & Marina

We pride ourselves on providing exceptional customer service to our current and future moorers, and the new team member will play a key part in this. The ideal candidate will be an enthusiastic individual who can work flexibly within a small team and who is practical with a ‘can do’ attitude.

You will be responsible for dealing with a variety of customer interactions, providing a first-class service to
deal with customer issues or concerns, responding in a timely manner to provide for an excellent
customer experience. You will need to be comfortable in a customer-facing role and be able to deal with phone calls, be computer literate and complete some paperwork along with general customer service skills.

This is a Part-time role, including weekends and out-of-hours emergency phone cover on a rota basis. 

Key Responsibilities:

  • Manning the reception to ensure that all customers can reach us during our opening hours.
  • Answering enquiries by current customers and prospective/future customers whether it be in person, on the phone or email.
  • Ensuring the office is maintained to the highest standard.
  • Receiving customers mail and sorting it into collection room and post boxes.
  • Taking care of visitors from booking to receiving payment and departing them.

Give off good vibes:

  • Make every moment matter by being focused on giving the best in class customer service.
  • Ensure every customer interaction counts and ensuring customer complaints are listened to, actioned or escalated to your line manager.
  • Be positive and show energy by ensuring you always display a positive attitude.
  • Ensure the brand vision and values are adhered to, ensuring they are lived and breathed daily.
  • Carrying out any agreed work to the deadlines set.

Get on-board together:

  • To cover other sites where needed if it is a reasonable request.
  • Take ownership of any tasks or projects required.
  • Takes ownership and accountability of any tasks or projects that you are given.
  • Communicate openly, share ideas and collaborate effectively.
  • Behave as one team to achieve the same goal.
  • Embrace diversity and inclusion ensuring everyone respects each other.

Make it happen:

  • Help to drive your site’s sale plan to achieve and exceed the overall business plan.
  • Take pride, take accountability, own and follow through any projects.
  • Ensure sites are running at full capacity and have the resources to drive performance.
  • Ensure all administration is completed in a timely manner.
  • Conduct Marina inductions for customer arrivals.
  • Carry out any cash handling and takings in line with the company policies and procedures.
  • To consistently deliver the required standards, service and results. To ensure that processes and procedures are adhered to.
  • Organise fault management distribution accordingly.
  • Maintain compliance and governance by ensuring inspections of routine and safety checks, fault management procedures and risk assessments have been adhered to in line with H&S legislation.
  • Ensure compliance with SLAs and adhere to other organisations standards where applicable.

Core Behaviours

 

Give off good vibes...

 

· Make every moment matter

· We’re in the leisure business: make it memorable

· Be positive, show energy!

 

Get on board together...

 

· Behave as one crew

· Communicate openly, share & celebrate

· Respect each other

 

Make it happen...

 

· Take pride! Own it! Follow it through!

· Listen! Then exceed expectations every time

· Remember – detail really matters.

Qualification & Experience:

  • 2+ years experience in a customer-facing or administration role.
  • Basic ICT.
  • Level C or above in English Literature.
  • Strong email etiquette.

Hours:

  • Part-Time: 26 hours per week 

Salary:

  • £10.42 per hour.

Benefits:

  • Life assurance
  • Additional annual leave, between 25- and 30-days holiday depending on the length of service, plus bank holidays.
  • Access to an employee assistance programme

Vitality health care, plus benefits included in this package such as:

- Discounted Apple watch

- Amazon Prime membership

- Free Café Nero coffee per month

- Discounted Waitrose shopping

- Discounts at Expedia and Mr and Mrs Smith

- 75% off spa days at Champneys

- A free cinema ticket at the Odeon or Vue per month

- Gym discounts

- The list goes on!

Apply to this role:

To apply for this role please send your CV to [email protected] or [email protected]