Maintenance Crew at Limehouse Waterside & Marina

We’re a business that believes life is better by the water. It’s our mission to deliver a special waterside experience whether you live, visit or work at an Aquavista marina.

Being the biggest network of inland and coastal marinas in the country, we offer residential and leisure moorings in our 29 unique locations on the water - as well as boat sales, floating homes and all the bits in between.

There are 200 friendly faces that make up the Aquavista team throughout our different locations. Together, we make a real difference to the business with our expertise and enthusiasm, and we pride ourselves on providing excellent service to make our brand shine and our customers happy.

We’re in a growth phase with exciting times ahead (maybe with you!), so if you think you’d fit in, we want to hear from you.

As a Waterside Crew Marina Services member, you are responsible for attaining and maintaining the highest levels of customer care through the continued maintenance and upkeep of the Marina. This in turn will create a world class service for every one of your customers.

• Make every moment matter by being focused on giving the best in class customer service.
• Ensure all customer facilities are kept clean.
• Ensure every customer interaction counts and ensuring customer complaints are listened to, actioned or escalated to your line manager.
• Be positive and show energy by ensuring you always display a positive attitude.
• Ensure the brand vision and values are adhered to, ensuring they are lived and breathed daily.
• Carrying out any agreed work to the deadlines set.

• To cover other sites where needed if it is a reasonable request.
• Take ownership of any tasks or projects required.
• Behave as one team to achieve the same goal.
• Embrace diversity and inclusion ensuring everyone respects each other.

• Take pride, take accountability, own and follow through any projects.
• Ensure site quality is always delivered.
• Keep the Marina tidy, clean and safe.
• To consistently deliver the required standards, service and results, assess things with fresh eyes and ensure that process and procedure are adhered to.
• Plan and undertake routine maintenance tasks.
• Maintain compliance and governance by adhering to inspections of routine and safety checks, fault management procedures and risk assessments in line with H&S legislation.
• Ensure compliance with SLAs and adhere with other organisations standards where applicable.

• Punctual, reliable and trustworthy.
• Expert in your field and trained to the correct standard to meet health and safety legislation.
• Enjoys working outside, as part of a one team.
• Able to manage time effectively.

• Skills based knowledge across several, activities, ground maintenance, building repairs, plumbing and electrical.
• Competency assessed and certified to use plant & equipment.
• Electrical like for like training.

What we’ll need from you.

• Good communication skills.
• Customer service-oriented mindset with a passion for exceeding customer expectations.
• 40 hours per week

About you.

• A positive can-do attitude
• Genuine, warm personality with a flair for great customer service and hospitality.
• Hands-on approach to task completion.
• Methodical and accurate in completing tasks.
• Have an interest in boats or the waterside.

• £11.60 per hour salary
• 33 days holiday (inclusive of bank holidays)
• 6% matched pension
• Private Vitality Healthcare which includes additional benefits such as discounted Apple watch, Amazon Prime membership, free Café Nero coffee per month, gym discounts
• Life Assurance
• Employee assistance programme
• Employee discounts on moorings
• Investment into your professional development

If you feel like we’re a good match, get in touch. Please send your CV and covering letter to [email protected] by 10/01/2025.